When you need help moving house the removal men that arrive on the day will make or break
your house moving experience. when you book with Van and Man there is no need to worry.
What you see is what you see is what you get, Ken and Derek. You will have talked to us when
you phoned, we will have responded to your e-mails and we will have taken your booking. We
are here for you. Quality not quantity.
A few words from Ken
On getting started.......
" I have been involved with removals for over twenty years I like to be straight and honest with
people, its a good feeling to do a good job every time and gain peoples respect and
On the business brand.........
" I want people to know they a dealing with a small outfit with pride and values. That if for any
reason they are not totally happy with the service thay have experienced then I want to know
about it and I want to take full ownership of that."
On what makes good service........
"Good service starts when you pick up the phone or respond to an e-mail enquiry. You have to be
completly straight with people from start to finish.
On what make a good customer......
" The small details make a lot of difference to the service we can provide , we need to find out
what the customer can do for themselves and what they need the removal crew to do for them.
For example Its better if the customer can disconnect the white goods the day before the move,
some large wardrobes and beds may need to be dis-mantled to fit down the stairs. Boxes should
be well packed and clearly labeled. The best costomers have given thought as to where they
want the furniture placed in the new house "
A few words from Derek
Ken is my Dad and for us to work together in our own Business is great. I like that we do a good
job every time, we are both working very hard to complete the best service possible and the vast
majority of people really appreciate our efforts and come back to us when they need a move in
Moving Goods in Derby / Burton upon Trent with Van and man Derby.